Writing and reflections on the work — research, products and the patterns we see emerging.
On why Google's latest AI announcements point beyond better tools and towards a more important question: how organisations turn increasingly capable agents into trusted working capability.
On why the most effective AI strategies begin with human judgement, real workflows and a clear understanding of where technology should support better work.
On why efficiency is the starting point for AI, not the end state — and how leaders can turn saved time into stronger capability.
On why the best AI and digital work does more than deliver a system — it builds the knowledge, confidence and operating capability clients need to keep evolving.
On why organisations should start AI work with one meaningful problem, the right operating conditions and a practical route from experiment to working capability.
On why the next wave of workplace AI will feel less like a chatbot and more like a new kind of colleague — and what leaders need to redesign around it.
On why the next wave of enterprise AI will be defined less by model choice and more by how well intelligence is embedded into live operations.
